1.1 Information We Collect
Contact details: Name, phone, email, pickup/drop addresses.
Move details: Inventory highlights (e.g., beds, wardrobes, appliances), floor numbers, elevator access, society permissions, preferred dates/times.
Documents (optional/when required): ID proof for gated-entry permissions, society NOC, e-way bill details (for interstate moves), and insurance forms if you opt in.
1.2 How We Use Your Information
To prepare estimates, schedule crew/vehicles, generate invoices/LRs/e-way bills, and execute the move.
To coordinate with third parties only where required: building/security, insurance providers (if you opt for insurance), specialized technicians (e.g., AC gas refilling, carpentry/electrical), and transport partners for line-haul.
1.3 Data Storage & Retention
Basic booking and billing data is retained for statutory and audit purposes as per Indian law.
Photos (if taken at your request for condition logging) are stored only for the claim window or as mutually agreed, then purged.
1.4 Your Choices
You can request a summary of the data we hold, corrections to it, or deletion of non-statutory data after the service is completed.
You may refuse photo-logging; in that case, please inspect items carefully at delivery and note issues immediately on the delivery sheet.
1.5 Security
Access to customer data is role-based (coordinator, billing, supervisor).
We do not sell, rent, or otherwise trade your personal information.
2.1 Estimates & Scope
Estimates are written and list inclusions (materials, crew size, vehicle type) and potential add-ons (floor carry beyond lift, long-carry, wall-mounting, AC dismantling/refitting, parking/society charges).
Prices may adjust if the actual scope differs significantly from the survey/declared list (e.g., additional items, restricted access requiring extra trips, or extended waiting time).
2.2 Taxes & Documents
All invoices carry GST where applicable. For inter-state moves, we generate LR (Lorry Receipt) and support e-way bill documentation based on your declared values where legally required.
2.3 Payments & Milestones
Local moves (within Surat): Typically 80% at loading start, 20% at unloading completion.
Domestic moves: Commonly 60% at pickup, 40% before delivery dispatch or upon vehicle arrival (prior to unloading).
Accepted modes: UPI/bank transfer/cash; cheque by prior approval only.
2.4 Waiting Time & Rescheduling
Waiting beyond the agreed slot (elevator, parking, key handover) may incur a per-hour charge to cover crew and vehicle idle costs.
Date reschedule is free if informed ≥48 hours before move day (subject to availability). Within 48 hours, a nominal rescheduling fee applies.
2.5 Cancellations & Refunds
≥72 hours before move day: full refund of advance.
48–72 hours: 50% of advance refundable.
<48 hours: advance non-refundable (materials, truck and crew were blocked).
Where custom crating was fabricated, actual material cost is non-refundable.
3.1 Pre-Move Survey
Phone assessment or site visit to record inventory, access, and special items (marble/stone tops, pooja mandir, art, aquarium, piano).
Clear plan on materials, crew strength, sequence, and whether custom crates are required.
3.2 Move Day Controls
Floor runners and corner/door protection (if permitted by society).
Room-wise labeling with box counts; fragile and “open-first” tags.
Seal-tape checks at loading and unloading; supervisor maintains a running tally.
3.3 Transit & Delivery
Vehicle selection based on lane width, ramp, and volume (Tata Ace, 407, Eicher, or line-haul).
GPS/coordination updates, arrival slot confirmation a day prior, and unloading per labeling map.
3.4 Post-Move Support
Basic reassembly as per scope; rearrangement service available by appointment.
Empty carton pickup on request (within city limits; schedule dependent).
4.1 Customer Responsibilities
Access readiness: Reserve parking/elevator slots and obtain society permissions/NOCs.
Disclosure: Inform about valuables, delicate/antique items, or special handling needs.
Self-custody items: Jewelry, cash, critical documents, small heirlooms must be carried by you.
Packing scope clarity: If you choose partial packing (DIY for some items), ensure they’re sealed and ready. We may refuse to carry visibly unsafe packaging.
4.2 Prohibited/Restricted Items
1. Hazardous materials: Fuels, solvents, fireworks, pressurized cylinders.
2. Perishables/biologicals that can spoil or leak.
3. Live plants/pets (transport policy varies by route; discuss separately).
4. Any item prohibited by law for transport.
4.3 Liability & Limits
1. We are responsible for items packed and handled by us as per standard process.
2. For owner-packed cartons, liability is limited to loss/non-delivery; concealed damage claims are not accepted due to unknown packing quality.
3. Delicate/special items (stone/marble/glass/art/electronics) require appropriate packing and may require custom crating; if declined, liability is restricted.
4.4 Insurance (Optional)
1. Transit insurance is available on declared value; claims are processed as per insurer’s terms. Timely delivery inspection and written noting on the delivery sheet are mandatory to initiate claims.
2. Insurance does not cover inherent vice (pre-existing wear/looseness), manufacturer defects, or force majeure (Section 4.7).
4.5 Delays
We strive for on-time arrival; however, delays may occur due to society restrictions, traffic, weather, or regulatory checks. We will keep you informed and mitigate where possible.
4.6 Claims Window & Process
1. Loss/damage must be noted on delivery acknowledgement or reported within 24 hours with photos and box numbers.
2. Provide purchase proof/approximate value for insurer. We assist with documents (LR, invoice, packing list, condition photos if logged).
4.7 Force Majeure
We are not liable for delays or loss caused by events beyond reasonable control: natural disasters, extreme weather, strikes, public disturbances, road closures, regulatory actions.
4.8 Jurisdiction
Any disputes fall under the competent courts of Surat, Gujarat.
5.1 Accuracy of Declarations
Estimates rely on your declared inventory and access details. Significant variances (extra items, stair-carry instead of lift, long-carry beyond agreed limits) may change cost and timing.
5.2 Building Policies
Society rules (loading windows, lift usage, deposits) are outside our control. Charges/penalties levied by societies are payable by the customer unless explicitly included in writing.
5.3 TV/AC/Appliance Handling
Standard dismantle/re-fit is done where feasible. Gas refilling, specialized wiring, concealed fittings, or brand-specific mounts require a certified technician (arranged by you or through our partner at additional cost).
5.4 Surface Sensitivities
Fresh paint, soft flooring, veneer finishes, and stone surfaces require careful handling. We use protections, but latent defects or pre-existing looseness can surface during movement; such outcomes are not considered negligence.
5.5 Owner-Packed & High-Value Items
For owner-packed cartons, internal cushioning is unknown; concealed-damage claims are excluded. High-value items should be declared and appropriately packed/insured.
Before Move Day
1. Declutter; separate self-carry valuables and documents.
2. Confirm society permissions, lift timings, and parking access.
3. Share photos/dimensions of special items (marble tops, mandir, aquariums).
4. Mark “Open-First” items for first-night comfort.
On Move Day
1. Keep one family member as the single point of contact with our supervisor.
2. Walk through fragile items and special instructions.
3. Verify box count at loading completion.
At Delivery
1.Guide room-wise placement; prioritize beds and kitchen essentials.
2. Inspect items during unloading; note any issues immediately on the delivery sheet.
3. Keep invoices/LR/insurance papers handy if you opted for insurance.
1. Estimate/Quotation with scope and inclusions.
2. Invoice with GST (where applicable).
3. LR (Lorry Receipt) for goods in transit; e-way bill support if required by law.
4. Packing List with box codes and counts.
5. Insurance Cover Note/Policy (if opted).
We periodically update policies to reflect best practices, legal changes, or operational improvements. The latest version supersedes previous versions; ask your coordinator for the most recent copy when booking.
Need Clarification? Call us at 9784589515.
